Frequently Asked Questions For Hotel, Travel, Dining And Entertainment Using Our Company Code  

Note: The Devant Team does not charge for these services. We make no revenue from it. We are a training platform and we give these benefits away for joining our training platform. Even though we make no revenue from the incentives used, the vendor we have a contract with does.  

How do I book an order?  

Place your order on their website by using our company access code. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.  

Phone  

Their Customer Service Representatives are there to assist you with all your entertainment and travel needs. Available daily from 8:30am EST - 2:00am EST. Once you create your account with our company code and log into to your account, contact the customer service number found in your account.  

Can I get tickets for family or friends?  

Yes. As long as you place the order, they welcome you to place orders for your family and/or friends. Please review your individual product delivery method as there may be times when the credit card holder is required to be present to retrieve the product purchased.  

How do I create an account?  

To create an account you must have our company access code supplied by us.  

I forgot my password, how do I retrieve it?  

If you already have an account, enter your email address and click the "forgot my password" tab and it will be sent to you immediately.  

Will I receive actual tickets or vouchers?  

For most theme park tickets they provide the actual tickets for admission; in some cases they provide a voucher. For select parks they also have E-tickets. For event tickets, they either send the event tickets to you or they generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.  

Because of the sensitivity of many of the offers they provide and the special discounts and preferred seating, many of the Box Offices require a name of the individual who will be picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.  

What are my shipping options?  

They offer a variety of different shipping & delivery options based on different types of tickets and special offers. For most items, if your order is less than $125 you may select USPS Shipping. For all other orders that require shipping, they ship using UPS and they offer Ground, 2-Day or Next day Air. For some items, UPS delivery is always required to ensure a timely delivery. Many tickets will be sent electronically. Please check your specific product for details.  

When will my order ship?  

They do their best to process and ship all orders on the same day they are placed, but due to the popularity of some products, they make their best effort to get your orders processed and shipped as quickly as possible. They guarantee processing within 24- 48 hours to ship your order based on the method of your selection.  

How long does shipping usually take?  

USPS Mail can take 2-7 days depending on location. UPS Ground takes up to 7 days depending on location and region. UPS 2-day and UPS Next day packages means 2-days or Next day following our 48 hours processing time, respectively.  

I received the wrong ticket, what do I do?  

They do have mechanisms in place to prevent mistakes from happening and it is their goal to ensure that your experience or vacation is well-planned and enjoyable. They guarantee that they will do their best to help in any way they can, and we ask that you contact them immediately if this situation occurs.  

What are my payment options?  

They accept all major credit cards including Visa, MasterCard, Discover and American Express. They do not accept Travelers Cheques or Personal Checks. All payments are in USD.  

Where will my seats be located?  

They are fortunate to have direct integrations with many box offices throughout the country. However, because of the popularity and limited availability for event tickets in certain cases; the specific sections, rows and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you are making you seat selection on the site the general seating area or seating category is noted in the ticket description and a seating diagram is provided for reference. They work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.  

Please note: All tickets you purchase through them are non-refundable and cannot be exchanged.  

When will I receive my tickets?  

You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed. Venues do not accept tickets on a mobile device.

What are "taxes and fees?"  

For ticket orders, the term "Taxes and Fees" means that they collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable state if required. Also, when they list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When they contract with their supplier partners, often times they are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what they're collecting from you is a tax recoupment charge that is equal to the amount they expect their travel suppliers to charge them. For example, when you go to Walt Disney World's website, the ticket prices are listed prior to charging the 6.5% sales tax that will be added to all ticket transactions, including when they purchase tickets from Walt Disney World for sale through their website to their customers.  

Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that they expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that they collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.  


What are the delivery options?  

Delivery methods vary and are dependent upon your product selection. Please review your specific order for details regarding the delivery of your tickets.  

How fast will the tickets be emailed once purchased?  

Procurement of your tickets vary from your event selection. Some tickets are delivered as E-Tickets which you may receive moments after your transaction is completed. There are times where you may receive your tickets the day of the event. There are a number of factors in procuring your tickets and the details about the timing of your tickets vary based upon your event selection.  

When will I receive my mobile e-Tickets?  

Typically, e-Tickets are emailed to you immediately after your purchase, however, please reference your order confirmation email which displays the delivery time.  

Why haven't I received my mobile e-Tickets?  

Make sure you have used the correct email address. We all make mistakes, it's okay, they are there to help! Feel free to contact customer service.  

Make sure that your spam guard and junk mail settings allow you to receive emails with Mobile PDF attachments.  

Check your junk mail folder.  

Please check the designated delivery time to receive your e-Tickets. You are excited to go to the event (and we are excited for you), but please check your confirmation email to verify when you can expect delivery of your e-Tickets. Delivery times vary, dependent upon the event. If you did not receive them in the time that is outlined in your confirmation email, please contact customer service.